Secure storage
All client keys are kept in a locked safe. Each set is placed in its own tamper-evident, serial-numbered key pouch. The numbered seal lets us record when a key was accessed and who used it.
Anonymous identification
Keys are never labelled with a building name or address. Each set is identified only by a unique reference number known to authorised personnel, and the identifying information is stored separately from the keys.
Regular audits
Every set of keys is audited quarterly, whether it has been used or not. Our key-management arrangements are independently audited every year.
What if a key were lost?
We have never lost a client’s key. Our key-management system is designed to make that possibility extremely unlikely.